INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
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For Labtex Scientific World (labtexscientific.com), the policy regarding product images is as follows:
Product Appearance and Accuracy
- Minor Variations: Labtex Scientific World aims for high accuracy, but images on the website are primarily for representation. Minor differences in color, finish, or design may occur due to photography lighting, device display settings, or manufacturer updates.
- Manufacturer Design Updates: Scientific equipment manufacturers occasionally update external designs or packaging to enhance quality or prevent counterfeiting. The product you receive will be functionally identical to the one pictured, even if there are slight aesthetic updates
Where can I view my sales receipt?
for sales receipt please call us or what’s app 01660147524
How can I return an item?
Return and Refund Policy
- 7-Day Return Window: If the product you receive is significantly different from what was shown (incorrect, damaged, or incomplete), you are eligible for a return or refund within 7 days.
- Condition for Returns: To qualify for a return, the product must be unused, in its original packaging, and include all accessories and manuals.
How to Ensure Accuracy Before Ordering
If you need to confirm that the physical stock matches the picture exactly:
- Request Real Photos: You can contact their support team to request a current, real-world photo of the item in stock.
- Contact Information:
- Phone: +8801660147524 or +8801734683895.
- Physical Inspection: You can visit their office at 10, Kader Tropical, Shahid Nazrul Islam Sharak, Hatkhola Road, Dhaka 1203 to inspect the product before purchasing
Will you restock items indicated as “out of stock?”
yes
Where can I ship my order?
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